Session Variables - 10 Found
DB_MasterFile_STRING DRIVER={SQL Server};UID=SalesTool;PWD=p3kl274mp3up2;DATABASE=SalesTool;SERVER=ENMSQL09;charset=UTF-8
InternalServerName enmiislb
Brand Hyster
SalesToolTitle Robotics
Page 16
NumberofImages 1
PageType Pictures
Caption1 Service Support
Title Maintenance - Service Support
MainText Dependability and Servicability are two major pillars of Hyster design. We try to put as much effort into designing our support structures and processes as we do our forklift trucks. Our Robotic Forklift Trucks are based on our manual forklift range and come with all of the intelligent design features that enable easy and efficient maintenance throughout the equipment lifetime.
First-line support
The first-line of service support, the trained technicians of the Authorised Hyster Dealer network are all fully trained not only on the base forklift truck but also the Robotic Forklift Truck systems. This training enables the technician to maintain, diagnose and repair common problems quickly and efficiently.
Second-line support
If the technician encounters a problem that they cannot solve in the field by themselves, they can rely on Hyster's own Field Service and Factory Service teams. These teams themselves have in-depth training and knowledge of the Robotic Forklift Truck systems and support infrastructure to be able to provide timely telephone, email & in-person support.
Third-line support
Our automation partner also provides backup to the Hyster Field and Factory Service teams via a dedicated support helpdesk. This facility is co-located with the Robotic Forklift Truck development and production centre and can provide very deep knowledge and support, in the event that it is required.
Fourth-line support
In the event that a problem makes it this far, we will apply the very engineers who design our Robotic Forklift Trucks to the issue.
DB_MasterFile_STRING DRIVER={SQL Server};UID=SalesTool;PWD=p3kl274mp3up2;DATABASE=SalesTool;SERVER=ENMSQL09;charset=UTF-8
InternalServerName enmiislb
Brand Hyster
SalesToolTitle Robotics
Page 16
NumberofImages 1
PageType Pictures
Caption1 Service Support
Title Maintenance - Service Support
MainText Dependability and Servicability are two major pillars of Hyster design. We try to put as much effort into designing our support structures and processes as we do our forklift trucks. Our Robotic Forklift Trucks are based on our manual forklift range and come with all of the intelligent design features that enable easy and efficient maintenance throughout the equipment lifetime.
First-line support
The first-line of service support, the trained technicians of the Authorised Hyster Dealer network are all fully trained not only on the base forklift truck but also the Robotic Forklift Truck systems. This training enables the technician to maintain, diagnose and repair common problems quickly and efficiently.
Second-line support
If the technician encounters a problem that they cannot solve in the field by themselves, they can rely on Hyster's own Field Service and Factory Service teams. These teams themselves have in-depth training and knowledge of the Robotic Forklift Truck systems and support infrastructure to be able to provide timely telephone, email & in-person support.
Third-line support
Our automation partner also provides backup to the Hyster Field and Factory Service teams via a dedicated support helpdesk. This facility is co-located with the Robotic Forklift Truck development and production centre and can provide very deep knowledge and support, in the event that it is required.
Fourth-line support
In the event that a problem makes it this far, we will apply the very engineers who design our Robotic Forklift Trucks to the issue.